Terms of Service
Effective Date: October 15, 2024
Welcome to Ovaly! These Terms of Service ("Terms") govern your use of the Ovaly website and services (the "Service"). By accessing or using our website, booking services, or purchasing any products, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By using the Ovaly website or any of its services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated into these Terms by reference.
2. Services
Ovaly provides targeted massage therapy to help manage chronic pain, including period pain, cramping, and conditions such as endometriosis. Our services are delivered by experienced massage therapists who offer personalised treatments. Services are available by booking appointments either online or through other contact methods provided on our website.
Ovaly’s services are intended to assist with pain management but are not a substitute for professional medical care. You should always consult with your healthcare provider regarding any medical conditions or concerns.
3. Eligibility
To use our services, you must:
Be at least 18 years old or the age of legal majority in your jurisdiction, unless you have parental or guardian consent.
Agree to provide accurate and truthful information when booking services or purchasing products.
Ensure that your use of our services is in compliance with all applicable laws and regulations in New Zealand or your jurisdiction.
4. User Accounts
You may be required to create a user account to book appointments or use certain features of the Service. By creating an account, you agree to:
Provide accurate, current, and complete information during registration.
Keep your account credentials secure and confidential.
Notify us immediately if you suspect any unauthorised use of your account.
You are responsible for all activities that occur under your account. Ovaly will not be liable for any loss or damage arising from your failure to safeguard your account information.
5. Health and Safety Disclaimer
By booking or using Ovaly’s services, you acknowledge that:
You are responsible for providing accurate and complete health information.
Ovaly does not diagnose or treat medical conditions, and the massage therapy provided is intended to complement—not replace—professional medical care.
You must inform your therapist of any existing medical conditions, injuries, allergies, or other health concerns that may affect the massage treatment.
If you experience pain or discomfort during treatment, it is your responsibility to immediately inform your therapist.
Ovaly will not be held liable for any injury, illness, or adverse reaction arising from the services provided, except where required by law.
6. Booking and Cancellation Policy
Booking: You may book a massage therapy session through our website or by contacting us. All bookings are subject to availability.
Cancellation: We require at least 24 hours' notice to cancel or reschedule a booked appointment. Failure to provide the required notice may result in a cancellation fee.
No Shows: If you fail to attend your appointment without prior notice, we reserve the right to charge the full amount of the booked service.
7. Payments and Pricing
All prices for services and products are listed in New Zealand dollars (NZD) and include any applicable taxes.
Payment is required at the time of booking or, in some cases, at the time of service. We accept major credit cards and other payment methods as indicated on our website.
Prices are subject to change without notice, but any changes will not affect services that have already been booked and confirmed.
8. Refund Policy
Refunds will be considered on a case-by-case basis. We aim to ensure that all our clients are satisfied with the services provided, but if for any reason you are dissatisfied, please contact us to discuss your concerns.
9. Prohibited Uses
You agree not to use the Ovaly website or services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Specifically, you may not:
Engage in any fraudulent activity.
Violate the privacy or rights of others.
Post or transmit any inappropriate, offensive, or harmful content.
Use automated systems (e.g., bots) to access our website or services without our permission.
Ovaly reserves the right to terminate or restrict your access to the Service if you violate these Terms or engage in any prohibited conduct.
10. Intellectual Property
All content on the Ovaly website, including but not limited to text, graphics, logos, images, and software, is the property of Ovaly or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute any content from our website without our express written consent.
11. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Ovaly. We are not responsible for the content, privacy policies, or practices of any third-party websites. Accessing these links is at your own risk.
12. Limitation of Liability
To the fullest extent permitted by law, Ovaly and its employees, directors, contractors, and agents will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website, services, or any products purchased from us. This includes, but is not limited to, damages for loss of profits, loss of data, or other intangible losses.
In no event will Ovaly’s total liability exceed the amount you paid for the specific service that gave rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Ovaly, its employees, directors, contractors, and agents from any claims, damages, liabilities, costs, or expenses arising from:
Your use of the website or services.
Your violation of these Terms.
Your violation of any third party’s rights or applicable law.
14. Changes to Terms
Ovaly reserves the right to modify or update these Terms at any time. If we make material changes, we will notify you by posting an updated version on our website. Your continued use of the website or services after the changes take effect constitutes your acceptance of the new Terms.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from your use of the website or services will be subject to the exclusive jurisdiction of the courts in New Zealand.
Privacy Policy
Effective Date: October 15, 2024
At Ovaly, your privacy is of utmost importance to us. This Privacy Policy outlines how Ovaly Limited (“Ovaly,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you use our website and services. By using our website or services, you agree to the practices described in this Privacy Policy.
Ovaly operates in New Zealand and complies with the Privacy Act 2020 and other applicable data protection laws. This policy applies to our website users, clients, and anyone else whose personal information we collect through our services.
1. Information We Collect
We collect personal information to provide and improve our targeted massage therapy services. The information we collect may include:
Personal Identification Information: Your name, email address, phone number, and location.
Health Information: Relevant medical information, such as details about your period pain, endometriosis, or other conditions related to the services we provide. This information is collected with your explicit consent.
Payment Information: If you purchase a service or product, we may collect your payment details, including credit card information.
Technical Information: When you use our website, we may collect information such as your IP address, browser type, and device information, which helps us improve your experience and ensure website security.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide and personalise our massage therapy services to meet your health needs.
To schedule and manage appointments, respond to inquiries, and provide customer support.
To process payments for services.
To communicate with you about your treatments, health updates, and any relevant information.
To send promotional offers or updates if you have opted into receiving such communications.
To comply with legal and regulatory obligations under New Zealand law.
3. Sharing Your Information
Ovaly does not sell or rent your personal information to third parties. We may share your information with trusted third parties in the following circumstances:
Service Providers: We may share information with third-party service providers who help us operate our website, process payments, or deliver services (e.g., booking software or payment processors). These providers are bound by strict confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request, such as a subpoena or government inquiry.
Consent: We will share your information with third parties if you have provided explicit consent for us to do so.
4. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Our website uses secure protocols, including SSL encryption, to protect sensitive data such as payment information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You may request corrections to your personal information if it is inaccurate or incomplete.
Deletion: You can request the deletion of your personal information in certain circumstances.
Withdrawal of Consent: If we are processing your information based on your consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at [insert contact details].
6. Retention of Information
We will retain your personal information only for as long as is necessary to provide our services or comply with legal obligations. Health-related information is retained only as long as required by applicable law and medical guidelines in New Zealand.
7. Cookies and Tracking Technologies
Ovaly uses cookies and similar technologies to enhance your experience on our website. Cookies help us improve functionality, analyze website performance, and remember your preferences. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by Ovaly. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before sharing your personal information.
9. Changes to This Privacy Policy
Ovaly reserves the right to update this Privacy Policy from time to time. Any changes will be effective upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us.
The information on this website is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider with any questions regarding a medical condition. Results may vary, and individual experiences with Ovaly may differ. By using our services, you acknowledge that you have read and understood this disclaimer.